Refund & Cancellation Policy

Our core principle

Our products are digital. A purchase grants immediate, permanent access to the item you bought. By completing a purchase, you consent to that immediate access and acknowledge that the item is non-refundable once it has been activated. The situations below explain exactly when an exception applies.

Eligible for a refund (within 14 days)

You can request a refund within 14 days of purchase if any of the following applies:

• The item failed to unlock or was not delivered after a successful payment.
• You were charged twice or billed a duplicate amount for the same item.
• The purchase was accidental or unauthorized.
• A technical problem on our side prevented you from accessing what you paid for.

Not eligible

Refunds are generally not available in these cases:

• A change of mind after the item has been activated or used.
• Requests made more than 14 days after purchase, except where the law requires otherwise.

How to request a refund

Email us at support@sikasio.com with the email address you used to purchase and a short description of the issue. Approved refunds are processed by our third-party payment provider, which acts as our Merchant of Record, and are returned to your original payment method. Processing times depend on your bank or card issuer.

One-time purchases and subscriptions

One-time purchases are paid once and carry no recurring charges. Subscriptions renew automatically until you cancel; you can cancel at any time, which stops all future charges. Cancelling does not refund periods that have already been used or billed.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under the consumer protection laws that apply to you. Where the law grants you stronger rights, those rights prevail.