Privacy Policy

1. Who controls your data

Sikasio is the data controller responsible for the personal data described in this policy. This Privacy Policy explains what we collect when you use our digital products and services (the “Service”), why we collect it, how we use it, and the choices and rights you have.

2. Data we collect

• Account data. When you sign in, we receive basic profile details from your chosen sign-in provider, such as your email address, name, and avatar.
• Usage and product data. Information about how you interact with the Service — such as your progress, preferences, settings, and the actions you take — along with technical details like device and browser information.
• AI interaction data. For products that include an AI feature, the messages and inputs you send to the in-product AI so it can generate responses.
• Purchase data. When you buy a paid item, our payment provider processes your payment details. We do not store full payment card numbers; we receive only confirmation and limited transaction information.

3. How we use your data

We use the data we collect to:

• provide, operate, and maintain the Service and your account;
• process purchases and deliver the digital items you buy;
• generate AI responses for products that offer AI features;
• improve, secure, and troubleshoot the Service;
• communicate with you about your account, purchases, or support requests; and
• comply with our legal obligations.

4. Service providers we use

We share data only as needed with trusted service providers that process it on our behalf, by category of service:

• Authentication — to let you sign in securely.
• Payment processing — our third-party payment provider, which acts as our Merchant of Record to handle billing and tax.
• AI — to generate responses in products with AI features.
• Analytics — to understand and improve how the Service is used.
• Hosting and infrastructure — to run and deliver the Service.

These providers may process your data only for the purposes we specify, and we do not sell your personal data.

5. Cookies and local storage

We use cookies and similar technologies, including browser local storage, to keep you signed in, remember your preferences and progress, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work properly without them.

6. Data retention

We keep your personal data for as long as your account is active or as needed to provide the Service, and afterward only as required to meet our legal, accounting, or security obligations. When data is no longer needed, we delete or anonymize it.

7. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can delete your account at any time through the self-serve account deletion option in the Service, which removes your associated personal data subject to any retention we are legally required to keep. To exercise any other right, contact us using the details below.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

9. International transfers

We and our service providers may process your data in countries other than the one where you live. Where we transfer personal data internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

10. Changes and contact

We may update this Privacy Policy from time to time and will revise the “Last updated” note above when we do. For any privacy questions or requests, email us at support@sikasio.com.